Returns & Refunds

SKYE Jewelry is a small shop and all sales are final. We cannot accept a return or exchange because you changed your mind, chose the wrong size, or have worn the ring.

When you place an order, you are agreeing to this.

Wrong sizing is the most common reason people want to swap jewelry, and we cannot take those back. There is a size guide on every product page and in your cart. If you are unsure, email us at hello@shopskyejewelry.com before you order and we will help you pick.

This part is on us. If your ring turns up damaged, faulty, or it is not what you ordered, email hello@shopskyejewelry.com within 7 days of it arriving. Send your order number and a photo. We will replace it or refund you, and it will not cost you anything.

This covers mistakes we made or damage in the post. It does not cover normal wear, damage after it arrives, or changing your mind.

If you need to cancel, email us straight away. We can cancel it as long as it has not been posted yet. Once it has shipped we cannot cancel it.

We would much rather answer a question first than have you end up with something that is not right. Email hello@shopskyejewelry.com any time.